Improper scaling on non-native resolutions Eg. (720p on 1080p display 60Hz)

[qwerty1234]

When I run any full screen application at below 1080p resolution. It just centers the resolution on the display. It does not obey what I have selected in Intel graphics software. I currently have selected GPU scaling (Stretch) on intel graphics software. The application does not stretch fully to the screen. I have used following application (Doom Eternal, Crisis core final fantasy vii reunion. screen does not strech at all. On selecting full screen (exclusive) on these games it just centers on the screen on what I have selected in Intel Graphics software.

[qwerty1234]

I have intel iris Xe graphics on core i5-1235u. Both otherwise run properly

[AlHill]

@brentlorento   ChatGPT ansswers are very lame.

Doc (not an Intel employee or contractor)
[This is the dawning of the age of Colossus, where peace is compulsory, freedom is forbidden, and man’s greatest achievement is man’s greatest mistake.]

[JedG_Intel]

Hello qwerty1234,

Thank you for posting on Intel Community Forum.

To assist you effectively, please share the information below.

1. Was this working correctly before?

2. What is the native resolution of your monitor?

3. Have you tried running the games in windowed or borderless fullscreen mode instead of exclusive fullscreen?

4. Does this issue occur with all games or only specific ones like Doom Eternal and Crisis Core?

5. Kindly share the settings that you are utilizing on Intel Graphics Software.

6. If this is a laptop, kindly share the full model and the link to it if possible.

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I hope to hear from you soon.

Best regards

Jed G.

Intel Customer Support Technician

[qwerty1234]

1. I started to act like this after certain update of intel graphics driver software update. Before I use to use GPU Scaling(Preserve Aspect Ratio) use to fill the whole display. Now none of GPU scaling method works not even Stretch to fill whole screen. I have latest WHQL Driver software update of 5/30/2025 where it also works as given in above screenshot i.e. on Stretch Scaling method of GPU scaling mode. I also tried Life is Strange, Life Is Strange: True Colors there Stretch scaling also not work. But when I tried Persona 4 Golden where even 800x600 resolution streches to whole screen using same scaling settings i.e. there i does not occur.

2. Setting of my IGS are as follows in the following screenshots:

•  Updates manual and automatic updates disabled, Install mode express. Current Driver version 32.0.101.6874
• My laptop is HP 15.6 inch Laptop PC 15-d5000. It shows as HP Laptop 15s-fq5xxx in Intel SSU.

[JedG_Intel]

Hello qwerty1234,

Thank you for providing this information.

Based on the SSU report, you're currently using drivers from Intel. Since you are using a laptop, we recommend installing the drivers provided by the original equipment manufacturer (OEM), as these are specifically customized and optimized for compatibility with your system. If you have not yet tried the OEM driver, please do so at your earliest convenience and let me know the results.

Best regards

Jed G.

Intel Customer Support Technician

[qwerty1234]

This is the OEM driver it is at around Sep,2024. Generic driver is quite new older version of OEM driver might not have the "Intel Graphics Software" on driver package. I may have older Intel Graphics Command Center. Should I revert to OEM driver or may be generic driver may fix this issue later on. I have screenshot of that.

As you can see its quite old.

[qwerty1234]

Instead of : "I may have older Intel Graphics Command Center.".
OEM driver is older than newer intel graphics.
Can I keep iris xe driver from intel other than scaling improperly, sometimes, everything works perfectly.

[JedG_Intel]

Hello qwerty1234,

Since the OEM-provided drivers have not yet been tested on your system, I strongly recommend installing and utilizing them to determine whether they help resolve the issue. OEM drivers are specifically tailored for your hardware configuration and may offer better compatibility and stability compared to generic drivers.

While I understand your preference for using the Intel Graphics Software, testing the OEM drivers is an important step in our troubleshooting process. It will allow us to better isolate the cause of the problem and identify a more effective solution.

In the meantime, if you are comfortable continuing with the Intel drivers despite the current issue, that is entirely acceptable. However, please keep in mind that using the OEM drivers may provide a more reliable experience and assist us in resolving the matter more efficiently.

Best regards

Jed G.

Intel Customer Support Technician

[RandyT_Intel]

Hello qwerty1234,

Just checking in on previous message from Jed regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Best regards

Randy T.

Intel Customer Support Technician